Eligibility, deductions, review and processing timelines for Ente Karyasthan cancellations and refunds.
Refunds are assessed fairly against the unperformed service value, work already completed, resources reserved, and authorised non-recoverable third-party costs. A quotation or signed engagement may provide a more favourable rule for a specific service.
Nothing in this policy restricts a mandatory refund or consumer remedy available under law.
Submit a written request through the app, website support form or grievance@entekaryasthan.com. Include the customer name, invoice/order/reference number, service, payment date, reason and supporting evidence. The recorded submission time determines when the request was received.
If cancellation is received before work begins and before personnel, materials, travel, permits or third-party resources are irreversibly committed, the unutilised amount is eligible for refund. We will not impose a charge merely for cancelling unless the customer was clearly informed of a reasonable cost and we actually incurred it.
After commencement, we may retain the fair value of completed work plus documented, authorised and non-recoverable commitments. The remaining unearned amount, if any, is refundable. Disagreement about completion will be reviewed against approvals, attendance, reports, photographs, invoices and communications.
Non-refundable vendor, material, permit, travel, gateway or emergency-response costs may be deducted only where they were disclosed or reasonably necessary and can be substantiated. Unused recoverable amounts will not be retained merely because they were prepaid.
If we cancel and cannot provide a reasonable substitute, the unperformed portion will be refunded. Verified duplicate payments and amounts received for a transaction that failed without service activation will be returned after reconciliation. Suspected fraud, chargeback or identity mismatch may require additional verification.
For a fixed engagement term, cancellation does not automatically make completed work or committed costs refundable. Any prepaid unperformed period will be reviewed pro rata after permitted deductions. There is no automatic renewal or automatic debit unless separately authorised.
A refund will not exceed the amount actually paid. Coupons, promotional discounts and Koins are not cash or deposits. Reversed transactions may reverse associated rewards; restored promotional value remains subject to its original eligibility and expiry rules.
We aim to acknowledge a complete request within 48 hours and decide it within 7 business days. Approved refunds are initiated to the original payment method within 10 business days unless another lawful method is agreed. Bank, card-network or gateway posting time is outside our direct control, but we will provide the available transaction reference.
Contacting us first allows invoice, service and gateway records to be reconciled. This request does not waive a lawful chargeback, consumer complaint or other non-excludable remedy. Knowingly false claims or duplicate recovery attempts may be contested with supporting records.