Terms of Service

1. Our managed-service role

We provide property, asset and lifestyle management, coordination, inspection, documentation and related support described in the accepted quotation or work order. We are not a property insurer, emergency service, police service, medical provider, structural engineer, advocate, chartered accountant or financial institution unless a separately qualified engagement expressly says otherwise.

We may use employees, assigned personnel, specialist contractors, vendors, payment processors and other service partners. Their scope, charges and availability may require separate customer approval.

2. Quotations, approvals and changes

Website descriptions and estimates are invitations to enquire, not unconditional guarantees. The binding scope is the accepted quotation, engagement term, work order, invoice or written confirmation.

Additional work, hidden defects, changed conditions, unavailable materials, regulatory requirements or customer-requested changes may require a revised estimate and approval. Except for a genuine safety emergency, we will not intentionally incur material additional expenditure without authorised approval.

3. Customer responsibilities

• Provide accurate ownership, authority, property, occupancy, hazard, access and contact information.
• Obtain permissions from owners, occupants, associations or authorities where required.
• Provide safe and lawful access, disclose known hazards, and secure valuables, cash, documents, pets and sensitive items.
• Give timely approvals and maintain sufficient funds for authorised third-party expenses.
• Treat personnel respectfully and do not direct them to perform illegal, unsafe or unapproved work.

4. Personnel, scheduling and human limitations

Our employees and deployed personnel are trained and supervised human professionals. Reasonable skill, care, attendance and reporting are expected, but uninterrupted availability, perfect observation, prevention of every loss, or a particular individual cannot be guaranteed.

Schedules may change because of illness, leave, safety, weather, transport, access, vendor dependency or other reasonable operational causes. We may provide a substitute, reschedule, restrict unsafe work or suspend service while reviewing an incident.

5. Access, keys, records and communications

Keys, access credentials, photographs, inspection notes and documents will be handled for the agreed purpose. Customers must promptly revoke obsolete access and report loss or suspected misuse.

Operational decisions, approvals, complaints and changes should be recorded through the app, website, official email, invoice reference or another written channel accepted by us. Informal oral instructions may be confirmed in writing before action.

6. Charges, taxes and payment

Prices, taxes, deposits, third-party costs, milestones and payment dates are stated in the applicable quotation or invoice. Engagement terms describe the agreed service period and billing frequency; they do not create automatic renewal or automatic debit unless separately and expressly authorised.

We may pause unperformed work for overdue payment after reasonable notice, except where doing so would create an immediate safety risk. Payment disputes and refunds follow the Refund and Cancellation Policy.

7. Service observations and emergencies

An inspection is a reasonable visual or operational observation within the agreed scope and accessible areas; it is not a guarantee that concealed, intermittent or specialist defects will be discovered.

For immediate threats to life, personal safety, fire, crime, gas, electricity or structural stability, contact the appropriate emergency authority first. Notify us as soon as reasonably possible so we can coordinate within our role.

8. Warranties and third-party work

We will provide our own management services with reasonable skill and care. Product warranties and specialist contractor warranties remain subject to their issuer terms. We do not promise a result that depends on weather, occupants, associations, public utilities, government action, third parties or conditions outside the agreed scope.

Nothing here limits responsibility for our proven deficiency in service, negligence, fraud or wilful misconduct to the extent imposed by law.

9. Lawful limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss that was not reasonably foreseeable when the affected service was agreed. The customer should maintain suitable property, contents, public-liability and other insurance.

Where liability may lawfully be limited, our aggregate direct contractual liability for an affected service will not exceed the fees paid to us for that affected service during the preceding six months or the amount recoverable under applicable insurance, whichever is higher. This limit does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality or data obligations where limitation is prohibited, or mandatory consumer remedies.

10. Force majeure and external events

A party is not responsible for delay caused by events beyond reasonable control, including severe weather, flood, epidemic, strike, civil disturbance, government restriction, utility failure or inaccessible premises. Payment remains due for work already completed and non-recoverable authorised costs. We will take reasonable steps to reduce disruption.

11. Suspension and termination

Either party may terminate according to the applicable engagement. We may immediately restrict access or personnel deployment for credible safety threats, abuse, unlawful instructions, fraud, serious non-payment or material breach, while preserving a fair review and refund of any eligible unperformed portion.

12. Written notice before escalation

Except for urgent interim relief, safety emergencies, criminal reporting, statutory limitation deadlines or remedies that cannot be restricted, a party should first submit a written grievance and allow us up to 30 days to investigate and provide a reasoned response.

Mediation may then be attempted voluntarily. Arbitration will apply only where both parties have entered a valid written arbitration agreement; these website Terms do not remove access to a competent consumer commission, regulator or court where the law preserves that access.

13. Governing law and changes

Indian law applies. Subject to mandatory consumer jurisdiction and other non-excludable rules, courts at Ernakulam, Kerala have jurisdiction. Material policy changes apply prospectively from their stated effective date; the version accepted for a transaction remains recorded where technically available.